If organizations wish to achieve continuous quality improvement, they need to use appropriate selection of quality tools and techniques. Tools are essential ingredients of a process and basic instruments for the success of a quality program.

The seven quality tools were first emphasized by Ishikawa (in the 1960s), who is one of the quality management gurus. They were further enhanced to another 7 quality tools, taking total number to 14.

These simple but effective "tools of improvement" are widely used as "graphical problem-solving methods" and as general management tools in every process between design and delivery. The challenge for the manufacturing and production industry is for: "Everyone to understand and use the improvements tools in their work"

Learning Objectives

• Appreciation for statistical tools in solving issues
• Learning how to apply these tools for improvement projects
• Using QC tools for Kaizen, Quality circles and Continuous Improvement Projects
• Data Collection Techniques